Leveraging SMS for Better Communications

In an increasingly mobile world, businesses need convenient and quick ways to connect and communicate with customers. Customers’ preference for using text messages to contact clients is growing rapidly, and our SMS capability opens up an essential communication channel using your business phone number. cielo SMS protects your personal contact information, gives your business a highly professional appearance, and creates a new channel for smooth, efficient communications with clients.


Benefits of Using cielo SMS

SMS allows users to send individual or group SMS (text) orMMS (images/videos/documents) messages through cielo UC powered by CoreNexa via their business phone number. The user’s personal number is never displayed, increasing professionalism and privacy, while ensuring that client communication is continued and routed appropriately. SMS text increases flexibility, availability, and accessibility.


Four of the most significant benefits offered by SMS messaging are:

Access Text Messages from Anywhere: Text messages can be sent or read from our UC, making it easy to catch up on messages from anywhere and respond instantly.

Privacy and Professionalism: Rather than using or displaying a personal phone number, our SMS platform displays a business phone number, delivering an enhanced appearance of professionalism while protecting your private information.

Continuity of Communication at All Times: Keeping the firm’s business communication tied to the business phone rather than a personal number ensures the necessary business stakeholders have full access to all information when and as needed.

Lines of Communication Remain Consistent: A user’s full message history is easily accessible through cielo UC, an important feature for ensuring critical conversations and data are never lost.


We all know the power of mobile communication. Our smartphones are already lifelines to family and friends, and the trend for consumers to interact with businesses through their mobile devices will only accelerate with each passing day. Mobile communication brings great benefits to consumers and businesses. Our SMS provides an immediate solution for managing these critical communications and opens up an essential communications channel that allows you to send text messages, photos, videos, and documents quickly and easily — all from your business number. It’s easy to deploy, simple to manage, and gives organizations powerful features to ensure that they operate in a professional, consistent manner.