Contact Center Essentials is a full-featured, voice-only customer engagement solution that offers key Contact Center functionalities, without the barriers to entry often associated with more complex or enterprise-level contact center products.
Advanced Call Distribution
Ensures every incoming call makes it to the right place every time for fewer transfers and your customers spend less time sitting on hold.
Preloaded standard reporting options so managers stay alert and aware of their teams’ performance, incoming call volume, and more.
Callers can choose to receive a callback from an agent when their request reaches the top of the queue instead of waiting on the phone.
Unlimited Call Recordings
Easily review interactions for quality management and training purposes; available for playback and download for 30 days after the call.
Some features you’ll love.
Fast and easy set-up
Advanced call distribution
Real-time and historial reporting
Unlimited call recordings
Quality assurance surveys
Elevate your business with our award-winning contact center solution.
Ready to take your customer experience to extraordinary levels? It's easy with our Contact Center Essentials. Book a demo to see our platform in action.