More than ever before, customers are choosing to interact with businesses via text message — and employees are often responding to those texts via a personal number. With CoreNexa SMS, employees can quickly and easily connect with customers at any time, from anywhere and on any device, all through our next-gen all-in-one voice, video, messaging and collaboration solution and Unified Communications platform.
With CoreNexa SMS, users can send 1-to-1 or group text messages (including images, video, and documents!) to customers and integrated contacts via CoreNexa's browser and mobile clients, allowing for quick, seamless business communications using the rapidly and increasingly preferred interaction channel. Texts come from a business number (even when sent from the user’s personal device), meaning personal information is protected, lines of communication remain consistent, and the company appears highly professional and polished at all times.
Eight Key Features of CoreNexa SMS
Contact Matching: Phone numbers displayed in CoreNexa are automatically replaced with known contact names within SMS conversations
Name 1-to-1 / Group Conversations: For easy identification, users can label their 1-to-1 or group conversations
Search Capabilities: Messages can be searched by name, phone number, or conversation title
Hosted SMS: Any number may be enabled for CoreNexa SMS within CoreNexa Automation Manager (CAM), regardless of that number’s voice/data carrier
Click-to-Dial Within Messages: Users can start a voice call with the participants of a conversation within the SMS message screen
Create New/Add to Existing Contact from within a Conversation: Unrecognized numbers can be quickly added to a user’s contact list
Leave a Conversation: Users can choose to opt-out of or mute a conversation at any time
Detailed Message View: Individual messages are displayed with timestamps, message history, participant lists, delivery receipts and new message line indicators
CoreNexa SMS enables coworkers — especially virtual or remote employees — to remain connected to customers from virtually anywhere, increasing flexibility and efficiency within their organization. And should the employee leave the company, their communications remain routed to the company through their business phone number.
Your customers’ lives are busier than ever, and expectations for fast responses and quick turnaround times are rapidly increasing. CoreNexa SMS addresses the demand for instant customer service, and allows customers to engage with the business through their preferred channel — whether that means via a voice call or text message.
Can I send group text messages?
Yes, you can add up to 9 additional participants to an SMS conversation.
Does CoreNexa SMS support MMS?
Yes, you can send images, video, and documents through CoreNexa SMS.
How do I know if my message was delivered?
Upon sending a message, a Delivered or Failed message will display underneath.
How do I receive a text?
Simply hand out your business number associated with your cielo business account and you can start receiving texts within CoreNexa.
Will I receive notifications for a new incoming text?
While in CoreNexa, you will receive in-app notifications, browser notifications and unread message counts.
Does CoreNexa SMS support emoji?
Yes, while typing a message, click the smiley face emoji, and you can insert an emoji.
Interested in learning more about professional SMS? Contact us today to schedule a demo.