With over 115 million active daily users, Microsoft Teams is one of the most relied-upon collaboration tools in the world. Many users manage every facet of their workday in the tool, so it’s critical for their secondary or supplemental applications to seamlessly integrate.
Even if they’re away from their desk phone, the cielo and Microsoft Teams integration allows users to make, take, or manage calls and remain connected to the business.
No more distractions from jumping back and forth between tools or tech; Teams users now have all the calling features they need in the tool where they spend their day.
There’s no complex installation required — simply set up direct routing between cielo and MS Teams, configure PBX settings, and select the employees that need access to the integration.
Utilizing Microsoft’s desktop and mobile dial pads to make and take calls, In-call hold, 3-way calling, call transfer, call waiting, attended/unattended transfer, call history, voicemail (using Microsoft’s or cielo’s voicemail), extension dialing between Teams users non-Teams users, star
code shortcut functions.