cielo is a transformative UCaaS (Unified Communications as a Service) platform that empowers businesses with comprehensive, high-quality, reliable and end-to-end cloud communications services. Our modern business communications solutions and competitive features to create productive and enjoyable calling, meeting, chat, collaboration and video experiences for employees and customers.
Our Unified Communication (UC) client meets the needs of modern business communication and collaboration with highly reliable, feature rich, competitive cloud communications solutions including:
Hosted PBX & VoIP
Replace outdated telephone closets and move into the cloud with cielo’s hosted voice services. Hosted PBX & VoIP transform business communications by improving efficiencies and lowering costs. With Hosted PBX and VoIP, you’ll remain connected from anywhere, adding stability, flexibility, and scalability to your business.
UC & Mobile
Our UC & Mobile combines a feature-rich UC client and fully-integrated mobile app, enabling seamless, effective communication and collaboration from anywhere and on any device. It eliminates roadblocks and headaches often associated with working remotely, and maximizes the productivity of every communication interaction.
SMS allows users to send SMS (text) or MMS (images/videos/documents) through their business phone number via cielo's UC. The user’s personal number is never displayed, increasing professionalism while engaging with customers and coworkers via texting, the communication channel that’s become front-and-center for users of all ages across all industries and verticals.
Voice to Text
With Voice to Text visual voicemail, users receive instant text transcriptions of voice messages delivered via email, SMS text, UC, or mobile. Voice to Text is a convenient, time-saving tool that makes it easy to remain connected to critical information at all times. Whether on the go, sitting in meetings, concentrating deeply while set to “Do Not Disturb”, or any other time when listening to messages isn’t ideal, Voice to Text enables users to prioritize messages at-a-glance.
Contact Center (CC) is an omni-channel customer engagement platform that allows businesses to provide extraordinary customer experiences via voice, live chat, SMS (text), or email. Contact Center’s advanced functionalities empower managers and agents to increase First Contact Resolutions (FCR), improve operational efficiency, lower operational costs, and deliver the kinds of loyalty-building customer experiences that keep businesses competitive.
WFM for Contact Center
Workforce Management (WFM) adds built-in scheduling, forecasting, and adherence tools to cielo's Contact Center, allowing businesses to exceed their performance goals and guarantee accountability with onsite and remote agents. WFM capabilities lead to higher-performing agents, happier customers, reduced operational costs, and allow managers to focus on what matters: making informed, data-driven staffing decisions and providing real-time coaching and support to their teams.
InteractiveVoice Response (IVR) enables automated inbound and outbound messaging to customers in your database. With IVR, businesses can streamline critical but time-consuming tasks like appointment reminders and satisfaction surveys, and provide customers with 24/7 phone-based self-service support.
A Session Initiation Protocol (SIP) Trunk is a virtual phone line that utilizes a Broadband connection for access. Utilizing SIP Trunking improves a business’ continuity, and disaster recovery capabilities. And with unlimited or metered calling plans, SIP Trunking delivers savings of up to 40% over traditional telephone lines.
SD-WAN acts as an intelligent router for your business and optimizes your existing bandwidth to prioritize VoIP applications and data transmission. SD-WAN is ideal for organizations that need reliable, high-quality voice capabilities and simplified day-to-day operation and management of VoIP and data systems.
Use our modern business communications solutions and competitive features to create productive & enjoyable calling, meeting, chat, collaboration and video experiences for employees & customers.