Contact Center Essentials helps businesses improve customer experiences, reduce operating costs and delight their customers with every interaction. Every business, regardless of size, vertical or operating budget should be able to deliver outstanding customer experiences. Positive experiences turn customers into repeat customers. They motivate 5-star online reviews and word of mouth referrals.
Contact Center Essentials, a simplified, voice-only Contact Center solution, provides businesses a robust customer engagement solution without the cost or management headaches associated with more complex call center products. With basic but complete voice-centric customer engagement capabilities, CC Essentials helps businesses improve customer experiences, reduce operating costs and delight their customers with every interaction. The Contact Center Essentials solution is a streamlined voice-only customer engagement that provides the core functionality of a Contact Center offering at a much lower price point and with much easier setup.
With CC Essentials’ easy to use interface and call queues, Managers are set up for success with a wide range of built-in standard reporting and features such as monitoring, coaching and real-time dashboards. Customers’ needs are resolved more swiftly, and First Call Resolution (FCR) rates are considerably easier to achieve. Businesses become more profitable by reducing operating costs and generating more revenue from satisfied customers.
CC Essentials has all the call distribution, recording and automation tools needed to make customer interactions delightful from beginning to end with no contract terms.
Ready to take customer engagement to extraordinary levels? It’s simple with CC Essentials. Contact us for help adding this high-value, low-cost solution to your business.