What is UCaaS?

UCaaS Definition and Functions

With the reality of remote and hybrid work becoming the new norm, companies must move from traditional network infrastructures to cloud-based solutions to best serve distributed workforces. Unified Communications as a Service (UCaaS) platforms, such as CoreNexa, are becoming increasingly popular as a result. Since many businesses cannot deploy these technologies on their own, forward-thinking companies are looking beyond the UCaaS meaning and are partnering with experts to make the transition as smooth and easy as possible.

Effortless connectivity across multiple platforms is essential for today’s businesses. With UCaaS, your company and divisions are able to compete in real-time in an ever-changing communications environment. As explained by Gartner, a leading information technology research and consulting organization, UCaaS supports six essential communication functions:

  1. Enterprise telephony
  2. Meetings (audio, video, web conferencing)
  3. Unified messaging
  4. Instant messaging and presence (personal and team)
  5. Mobility
  6. Communications-enabled business processes

The six areas explained by Gartner are crucial to making a move to UCaaS a seamless one rather than relying on traditional telecommunication technologies. As part of your role as a technology manager, you can help your company navigate this change not only through migrating to UCaaS but also through its implementation with the most minor operational risks possible. You can achieve this edge by partnering with a supplier who makes the process seamless and straightforward for you.

You can find the right provider and differentiate yourself from your competition by taking into account the factors in the following sections.

Related: Shaping Office Communications of Tomorrow

Solutions and Features that Matter

Our robust platform, CoreNexa, meets the needs of modern business communication and collaboration with highly reliable, feature rich, competitive cloud-based solutions including:

Hosted PBX and VoIP

Replace outdated telephone closets and move into the cloud with CoreNexa’s hosted voice services. Hosted PBX and VoIP transform business communications by improving efficiencies and lowering costs. With Hosted PBX and VoIP, you’ll remain connected from anywhere, adding stability, flexibility, and scalability to your business.

Cross-Device Platform

CoreNexa's desktop and mobile application combines a feature-rich Unified Communications (UC) client and fully integrated mobile app, enabling seamless, effective communication and collaboration from anywhere and on any device. It eliminates roadblocks and headaches often associated with working remotely, and maximizes the productivity of every communication interaction.

Business Texting (SMS)

CoreNexa SMS allows users to send SMS (text) or MMS (images/videos/documents) through their business phone number via the CoreNexa application. The user’s personal number is never displayed, increasing professionalism while engaging with customers and coworkers via texting, the communication channel that’s become front-and-center for users of all ages across all industries and verticals.

Related: Turn Your Mobile Phone Into Your Office Phone

Voice to Text

With CoreNexa Voice to Text visual voicemail, users receive instant text transcriptions of voice messages delivered via email, SMS text, CoreNexa UC, or CoreNexa mobile. Voice to Text is a convenient, time-saving tool that makes it easy to remain connected to critical information at all times. Whether on the go, sitting in meetings, concentrating deeply while set to “Do Not Disturb”, or any other time when listening to messages isn’t ideal, Voice to Text enables users to prioritize messages at-a-glance.

Contact Center

CoreNexa Contact Center (CC) is an omni-channel customer engagement platform that allows businesses to provide extraordinary customer experiences via voice, live chat, SMS (text), or email. Contact Center’s advanced functionalities empower managers and agents to increase First ContactResolutions (FCR), improve operational efficiency, lower operational costs, and deliver the kinds of loyalty-building customer experiences that keep businesses competitive.

SIP Trunking

A Session Initiation Protocol (SIP) Trunk is a virtual phone line that utilizes a Broadband connection for access. Utilizing SIP Trunking improves a business’ continuity, and disaster recovery capabilities—with unlimited or metered calling plans, SIP Trunking delivers savings of up to 40% over traditional telephone lines.

API Integrations

Using the CoreNexa platform’s API Integration suite, CoreNexa seamlessly integrates with all the programs and applications you use to run your business. You can combine its proven calling capabilities with a variety of essential programs and services to minimize administrative hassles and focus on what matters most: running your business and succeeding. CoreNexa can integrate with virtually any solution through its configurable API, including these out-of-the-box integrations and plugins:

- Authorize.Net

- Avalara

- Salesforce

- Outlook

- ConnectWise

Contact cielo today for unrivaled service and implementation of UCaaS. You can customize and scale all of our UCaaS solutions to meet your organization’s needs. Contact us today.