cielo powered by CoreNexa, a leading network provider of cloud communications, video collaboration and contact center solutions and has been recognized for its outstanding platform innovations including its CoreNexa™ SMS and CoreNexa WFM applications. These honors include the Unified CommunicationProduct of the Year Award and the Contact Center Technology Award presented byTechnology Marketing Corporation (TMC), one of the communications industry’s most respected publishers.
cielo powered by CoreNexa SMS/MMS solution was recognized as a unified communications solution that demonstrates “exceptional innovation” and contributes new functionality to business communications environments, according to TMC’s INTERNET TELEPHONY magazine. An integrated tool within cielo’s powerful Unified Communications as a Service (UCaaS) ecosystem, it allows employees to send and receive text and multimedia messages from a single dedicated phone number, so businesses can project a consistent professional image while connecting with customers through a rapidly adopted and highly preferred channel. All SMS/MMS communications are stored within the cielo system, giving managers the ability to review and track interactions that occur via text as easily as with voice.
TMC’s CUSTOMER magazine recognized cielo powered by CoreNexa WFM for its “ability to help contact centers deliver world-class customer experiences.” Introduced in July 2020, the module is built into its omni-channel Contact Center. With built-in scheduling, forecasting and adherence capabilities, its WFM platform allows contact center managers to plan, monitor, and adjust employee schedules through an intuitive, cloud-based, drag-and-drop interface. cielo's WFM gives supervisors visibility into the performance and efficiency of both on-site and remote agents, ensuring their entire team — off-site or otherwise — is compliant with company policies and procedures. This is particularly critical for businesses who oversee hybrid workplaces, many of which plan to remain fully or partially hybrid in a post-pandemic environment.
cielo powered by CoreNexa™ UC is a comprehensive Unified Communications asa Service (UCaaS) solution with a built-in browser-based softphone, fully integrate mobile app, and complete capabilities for business communications and collaboration. The cielo powered by CoreNexa network seamlessly integrates into standard businesses essential applications. Backed by an industry-leading 99.999% SLA, cielo is uniquely positioned to help businesses unleash the power ofthe modern workforce.