UCaaS isn’t just seeing a steady growth rate—the industry is expected to grow at 20.6% CAGR annually until at least 2030. For many who may not know, UCaaS is a delivery model that supports multiple internal and customer-facing communication functions (telephony, apps, instant messaging, unified messaging, A/V meetings technology, and communication tools built into business processes) based on each organization’s unique needs.
1. Connect employees across different locations and work setups.
Every organization has employees that work together but don’t work face-to-face. Remote employees will need to collaborate with in-office employees. Two employees across the country from each other will need to communicate.
Related: What is UCaaS?
2. Save money with a personalized tech stack that fits immediate and long-term business needs.
At first, selecting various tools as your organization needs them may seem the best way to personalize a tech stack. But this is expensive and complicated:
3. Build a scalable tech stack that’s easy to manage.
Just like every organization needs a business plan (which can result in 30% faster growth for small businesses), every organization needs a technology plan to keep pace with growth and changes in the market. UCaaS models are straightforward to scale up and down, making them ideal for the following:
Trying to manage a dynamically-sized tech stack is hard work, and it can use up an internal IT expert’s entire workweek.
It’s also easy for self-managed companies to forget about licenses, run into cancelation complications, or jump to a new pricing tier just because of a few extra licenses—for each platform. With UCaaS, all those to-dos are the service provider’s responsibility.
4. Prioritize cybersecurity with a contained ecosystem.
Small- and medium-sized businesses are a target for cyberattacks, with 43% of data breaches affecting these groups. While every organization needs a comprehensive cybersecurity plan, building your tech stack for data integrity and close communication is essential.
With UCaaS, internal and client-facing communications happen across known platforms and secure channels. There’s a much lower risk of cybersecurity issues when your employees aren’t finding third-party apps because they don’t like the limited or disparate options most companies provide.
5. UCaaS isn’t one-size-fits-all, especially with five-star support.
Every business is unique, and UCaaS accounts for that. Whether an organization needs top-notch video communication tools for live meetings and recording training demos or needs the most reliable instant messaging and virtual fax tools for field service workers, the correct UCaaS configuration is out there.
But it’s more than just the concept and the tools that make UCaaS so versatile. It’s because the service provider handles setup and implementation, integration, and ongoing support. Each tool can be leveraged as effectively as possible, even for organizations that don’t have in-house IT teams.
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